Refund policy

The Woodsy Warranty:

Our products are designed and made to remain structurally sound throughout their lifetime.  They are made using carefully selected kiln-dried Toronto Wood procured locally from Toronto’s Urban Forest.  Our metal bases use high-quality North American steel. If there are structural issues or major, non-surface level cracks that occur in the wood, we provide a 1-year warranty on all of our products and will work with you to resolve the issue to your satisfaction or replace the product after a full assessment of the structural instability.  

As Toronto Wood is a natural material, it is susceptible to its environment and proper care is necessary to ensure your piece remains aesthetically beautiful. Wood moves with its environment as that environment changes, so small surface level cracks and changes are common and will not affect the structural integrity of the piece. Think of it as your piece becoming even more unique with the story of its new life in your space!